| Question |
Answer |
| I have typed my license code and want to continue but a message appears saying there is no contact to the registration server. |
Check internet connection. |
| I do not have broadband, only a modem connection.
Do I need a firewall?
|
Yes, you do need a firewall; chances of being attacked are the same no matter what speed or connection type you have. |
| Can I have more than one firewall installed on the same computer? |
Yes, most will work. But trouble shooting will be difficult, since it may not be clear which firewall is causing problems. |
| Can I use Windows XP built in firewall active when I also have BitGuard installed? |
Yes they work fine together, but you cannot see which firewall that is blocking traffic. |
| How do I deactivate Windows XP firewall? |
- Open the Control Panel in Windows
- Select Network Connections
- On the connection with a padlock, right mouse click and select Properties
- On the Advanced tab select Internet Connection Firewall
|
| How do I find out if a program is allowed to get Internet access? Do I say yes to it all when BitGuard pops up with a question? |
If the program documentation is not clear about Internet access, then you could also use a search engine to look the program up and see if the results show if the program is ok. |
| I use to be able to play certain internet games but now they do not work anymore. How do I get them working again? |
Check if game has been configured in the firewall under Program Configuration. Check if the game requires certain ports must be opened. |
| Under "View - Statistics" are a log where I can see if BitGuard has blocked something. What can I use it for and how do I change the log? |
The statistics view shows what the firewall is currently doing. If you are having a problem with a program you can clearly see what is being blocked and thus be able to correct it. |
| How do I uninstall BitGuard? |
Open Control Panel in Windows and select Add/remove programs. |
| Under "View - Statistics" there is something called "Matrix". What can I use this function for? |
This function gives you an overview of who is communicating with your computer. |
| I have reformatted my hard disk. How do I get BitGuard on my computer again? Do I need a new license for BitGuard? |
No, you can reinstall with same license. But this code is only valid for one installation at a time. |
| I have more than one computer.
Can I use the came license on more than one computer? |
No, the BitGuard license is per computer unless you bought a multi-computer license. |
| What are the system requirements for BitGuard? |
Check the readme_en.txt on the CD or refer to the manual. |
| Are there daily updates to BitGuard? |
No, only when new features are released or any bugs are fixed. |
| I bought BitGuard on a CD. I have tried to update but the installation gets stuck. |
Download latest update for your version from The Bitguard home page and try to install again. |
| My FTP-program does not work after I installed BitGuard. |
Check if you can set the ftp to passive mode, if you are still having problems you may consider setting the ftp program to Unrestricted in Program Configuration. |
| I bought BitGuard on a CD but I can't register my license. |
Download latest update for your version from BitGuard's homepage. |
| BitGuard says my license has expired but I know it is still valid. What should I do? |
Contact BitGuard Support. |
| I had to install BitGuard more than once, now the installation program says I can't register anymore. |
Contact BitGuard Support. |
| I set BitGuard to run only configures programs and now I have no icons or process line on my computer. How do I get them back? |
Contact BitGuard Support. |
